Frequently Asked Questions
Everything you need to know about shopping with BTS Official Store
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Please note that delivery times may vary based on your local customs processing and courier efficiency.
Are the products sold on this site official merchandise?
Yes, we guarantee that all items sold through our platform are 100% official, licensed products sourced directly from authorized distributors.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that limited edition releases or items with broken seals may not be eligible for return due to collectibility value.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets including Apple Pay and Google Pay.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your shipment in real-time.
Do I have to pay customs duties or import taxes?
Import duties and taxes are determined by your local customs office and are the responsibility of the recipient. We recommend checking your local regulations before placing an order.